RETURNS
BLACK FRIDAY SALE RETURNS
- 30% off all regular-priced items (excludes Spanx, Quay Australia, and gift certificates)
- NO REFUNDS
- Online credit only
- No rainchecks
- Cannot be applied to previous orders
- Sale items - FINAL SALE
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
What is your return policy?
We accept returns for refund within 14 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact cbgzh-store@yahoo.com.
Items purchased at 20% off or more are returnable for online credit only.
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
HOLIDAY RETURN POLICY
We definitely understand that holiday shopping has begun, and we are happy to work with customers regarding the return policy for gifts. Our Holiday Return Policy will be as follows:
For orders placed between November 1st - December 25th, returns that are postmarked no later than January 10th will be accepted for online credit only.
Our refund policy will remain the same, meaning that we will accept returns that are postmarked within 14 days of the day the order was delivered for a refund to the original form of payment. Keep in mind that items purchased at 20% off or more are always returnable for online credit only, and Final Sale items are ineligible for return.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.
CLICK HERE to process your return! (You can print out a pre-paid return label here, too!) Just select the products you are returning and tell us a little bit about why you're returning them and how you would like to send them back.
If you choose to use the pre-paid UPS return label, please take it to UPS for delivery. We will have a record of the tracking number.The $5.00 for the return label will be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States.
If you choose Self Return, you may use the shipping carrier of your choice. Please keep a record of the tracking number. Shipping charges will not be reimbursed.
Please note that shipping and handling charges are not refundable. The cost of the return shipping of $5.00 will be deducted from your refund or store credit. Return shipping costs are not reimbursed by Red Dress, unless we sent damaged or incorrect merchandise.
SEND RETURNS TO:
CbgzhShop store Returns Dept.
Order #_________________
Room 1599, No. 9-1, Haifu Road, Dalian Free Trade Zone, Liaoning Province
RETURN PACKAGING
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
Your return will be processed within two business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Red Dress.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost.
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
ORDER STATUS
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history.
How do I change or cancel my order?
If you need to make any changes to your order, please call us at 322-116-6226 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm ET. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Boutique clothing store Account.
QUESTIONS/CONCERNS/VIRTUAL HUGS/COOKIES?
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at cbgzh-store@yahoo.com or call us (706)-425-8707 between the hours of 9:00-5:00 Monday-Friday ET.
DOWNLOAD RETURN FORM